000			00653nam a22001937a 4500
008			150527b xxu||||| |||| 00| 0 eng d
020			_a188516730X
041	0		_aeng
080			_a331
100	1		_aGitomer, Jeffrey H.
245	1	0	_aCustomer satisfaction is worthless, customer loyalty is priceless : _cby Jeffrey Gitomer.
260			_aAustin, Tex. : _bBard Press, _cc1998.
300			_a288 f. ; _c24 cm.
650		0	_aKonsumatorët
650		0	_aLojaliteti
650		0	_aShërbimet ndaj konsumatorëve
650		0	_aMarrëdhëniet me klientë
942			_2udc _cBK
999			_c913 _d913