000			00322nam a22001457a 4500
008			210226b ||||| |||| 00| 0 eng d
020			_a9780070267688
041			_aeng
080			_a33
082			_a33
100			_a59
101			_aBIZ
245			_aBusiness Process Improvement _cHarrington, H. J
942			_2udc _cBK
999			_c55251 _d55251