000			00307nam a22001337a 4500
008			180912b xxu||||| |||| 00| 0 eng d
020			_a9780873891516
041			_aeng
080			_a658
100			_a54
101			_aLID
245			_aCreating a Customer-Centered Culture _cLawton, R.L
942			_2udc _cBK
999			_c47712 _d47712