000 00284nam a22001217a 4500
008 180604b xxu||||| |||| 00| 0 eng d
041 _aeng
080 _a043.3
100 _a0
101 _aSHKI-BA
245 _aProblems Customer Satisfaction in Kosova
_cHaliti, M
942 _2udc
_cBK
999 _c46267
_d46267