000 00303nam a22001217a 4500
008 180521b xxu||||| |||| 00| 0 eng d
041 _aeng
080 _a043.3
100 _a0
101 _aSHKI-MA
245 _aIT Service Management in a Financial Institution in Kosovo
_cHysenaj, V
942 _2udc
_cBK
999 _c46127
_d46127