000 00310nam a22001217a 4500
008 180516b xxu||||| |||| 00| 0 eng d
041 _aeng
080 _a043.3
100 _a0
101 _aMBE-MTH
245 _aCostumer care management in the case of Kosovo energy corporation
_cKrasniqi,A
942 _2udc
_cBK
999 _c45844
_d45844