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| 001 | 1686022 | ||
| 005 | 20180221070202.0 | ||
| 008 | 990512s2000 maua b 001 0 eng | ||
| 010 | _a 99029464 | ||
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| 100 | 1 | _a60 | |
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_aServices marketing : _cValarie A. Zeithaml, Mary Jo Bitner. |
| 504 | _aIncludes bibliographical references and index. | ||
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
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