000 00316nam a22001337a 4500
008 171023b xxu||||| |||| 00| 0 eng d
020 _a9780324783209
041 _aeng
080 _a338
100 _a54
101 _aMEN
245 _aMANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE
_cEVANS,J.R
942 _2udc
_cBK
999 _c35384
_d35384