000 00314nam a22001337a 4500
008 171021b xxu||||| |||| 00| 0 eng d
020 _a9780738201054
041 _aeng
080 _a658
100 _a54
101 _aLID
245 _aPRODUCT DEVELOPMENT FOR THE SERVICE SECTOR
_cCOOPER, R.G
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_cBK
999 _c35317
_d35317