000			00300nam a22001337a 4500
008			171016b xxu||||| |||| 00| 0 eng d
020			_a9781556235696
041			_aeng
080			_a331.101.262
100			_a52
101			_aBNJ
245			_aCLOSE TO THE CUSTOMER _cDONNELY,J,H
942			_2udc _cBK
999			_c34185 _d34185