000 00285nam a22001337a 4500
008 170519b xxu||||| |||| 00| 0 eng d
020 _a9781556231889
041 _aeng
080 _a94
100 _a16
101 _aSHH
245 _aTOTAL QUALITY
_cBURLINGAME, J
942 _2udc
_cBK
999 _c13519
_d13519