| 000 | 00512nam a2200169 4500 | ||
|---|---|---|---|
| 008 | 151015b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a2900071263930 | ||
| 041 | 0 | _aeng | |
| 080 | _a339.138 | ||
| 245 | 0 |
_aServices Marketing : _cValarie A. Zeithaml,Mary jo Bitner,Dwayne D.Gremler. |
|
| 250 | _a5th ed. | ||
| 260 |
_aNew York: _bMcGraw-Hill/Irwin _c2009. |
||
| 300 |
_a[708] f.; _bme il.; _c26 cm |
||
| 650 | 0 | _aMarketing | |
| 650 | 0 | _aShërbimet | |
| 942 |
_2udc _cBK |
||
| 999 |
_c1277 _d1277 |
||