UBT Library

Your search returned 2 results.

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1. Customer obsession : Abaetê de Azevedo and Ricardo Pomeranz.

by Azevedo, Abaetê de | Pomeranz, Ricardo.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York McGraw-Hill, c2008Availability: Items available for loan: UBT - Lipjan [Call number: 339.138 RIC] (13), UBT - Prishtine [Call number: 658.8 AZE] (1).

2. Customer satisfaction is worthless, customer loyalty is priceless : by Jeffrey Gitomer.

by Gitomer, Jeffrey H.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Austin, Tex. : Bard Press, c1998Availability: Items available for loan: UBT - Prishtine [Call number: 331 GIT] (1).

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