UBT Library

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1. The outside-in corporation : Barbara E. Bund.

by Bund, Barbara.

Edition: 1st ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2006Availability: Items available for loan: UBT - Lipjan [Call number: 658.5 BUN] (1).

2. Customer satisfaction is worthless, customer loyalty is priceless : by Jeffrey Gitomer.

by Gitomer, Jeffrey H.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Austin, Tex. : Bard Press, c1998Availability: Items available for loan: UBT - Prishtine [Call number: 331 GIT] (1).

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