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       <title>The Apple experience : </title>
       <dc:identifier>ISBN:9780071793209</dc:identifier>
        
        <link>http://library.ubt-uni.net:9050/cgi-bin/koha/opac-detail.pl?biblionumber=571</link>
        
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	   <p>By Gallo, Carmine.. 
	   New York : McGraw-Hill, 2012
                        . 234 f.:
                        
                         24 cm.. 
                         9780071793209
       </p>

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       <title>Customer satisfaction is worthless, customer loyalty is priceless : </title>
       <dc:identifier>ISBN:188516730X</dc:identifier>
        
        <link>http://library.ubt-uni.net:9050/cgi-bin/koha/opac-detail.pl?biblionumber=913</link>
        
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	   <p>By Gitomer, Jeffrey H.. 
	   Austin, Tex. : Bard Press, 1998
                        . 288 f. ;
                        
                         24 cm.. 
                         188516730X
       </p>

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       <title>Enhancing participation and governance in water resources management : </title>
       <dc:identifier>ISBN:9789280811209</dc:identifier>
        
        <link>http://library.ubt-uni.net:9050/cgi-bin/koha/opac-detail.pl?biblionumber=1022</link>
        
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	   <p>By Libor Jansky and Juha I. Uitto. 
	   Tokyo ; | New York : United Nations University Press, 2005
                        . xi, 222 p. :
                        
                         24 cm.. 
                         9789280811209
       </p>

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       <title>Services Marketing : </title>
       <dc:identifier>ISBN:2900071263930</dc:identifier>
        
        <link>http://library.ubt-uni.net:9050/cgi-bin/koha/opac-detail.pl?biblionumber=1277</link>
        
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	   <p>
	   New York: McGraw-Hill/Irwin 2009
                        . [708] f.;
                        
                         26 cm. 
                         2900071263930
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       <title>Raving fans : </title>
       <dc:identifier>ISBN:0688123163 : | 9780688123161</dc:identifier>
        
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	   <p>By Blanchard, Kenneth H.. 
	   New York : Morrow, 1993
                        . xii, 137 f. ;
                        
                         22 cm.. 
                         0688123163 : | 9780688123161
       </p>

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       <title>Dimensions of human behavior. </title>
       <dc:identifier>ISBN:9781412976411</dc:identifier>
        
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	   <p>
	   Los Angeles : SAGE, 2011
                        . xxv, 539 f. :
                        
                         26 cm.. 
                         9781412976411
       </p>

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