00722cam a22002414a 4500001000800000005001700008008004100025010001700066020001500083040001800098041000800116042000800124080001400132082001800146100000700164101000800171245006300179504005100242906004500293942001200338999001700350952011300367168602220180221070202.0990512s2000    maua     b    001 0 eng    a   99029464   a0072312211  aDLCcDLCdDLC  aeng  apcc  a658.8 ZEI00a658.8 ZEI2211 a60  aMAR10aServices marketing :cValarie A. Zeithaml, Mary Jo Bitner.  aIncludes bibliographical references and index.  a7bcbccorignewd1eocipf19gy-gencatlg  2ddccBK  c43038d43038  00102udc40708PËKGa002b002cPËKGd2018-02-21l0o658.8 ZEIp002-2999479r2018-02-21w2018-02-21yBK