00437pam a2200181 a 450000100070000000500170000700800410002401000170006502000280008204000180011004100080012808000120013608200160014810000070016410100080017124500460017950400300022548122320180205042830.0840627s1984    cau      b    001 0 eng    a   84047988   a0875896200 (alk. paper)  aDLCcDLCdDLC  aeng  a658 KIL00a658 KIL2191 a54  aMEN10aBeyond the quick fix :cRalph H. Kilmann.  aBibliography: p. 277-290.