00741cam a22002414a 45000010009000000050017000090080041000260100017000670200028000840400018001120410008001300420008001380800014001460820018001601000007001781010008001852450059001935040060002529060045003129420012003579990017003699520113003861265430620180130050316.0020124s2002    nyua     b    001 0 eng    a  2002001129  a0071401946 (alk. paper)  aDLCcDLCdDLC  aeng  apcc  a153.6 PAT00a153.6 PAT221  a58  aBIZ00aCrucial conversations :cKerry Patterson ... [et al.].  aIncludes bibliographical references (p. 229) and index.  a7bcbccorignewd1eecipf20gy-gencatlg  2ddccBK  c41259d41259  00102udc40708PËKGa002b002cPËKGd2018-01-30l0o153.6 PATp002-2997054r2018-01-30w2018-01-30yBK