| 000 -LEADER |
|---|
| fixed length control field |
00653nam a22001937a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
150527b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
188516730X |
| 041 0# - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER |
|---|
| Universal Decimal Classification number |
331 |
| 100 1# - Rafti |
|---|
| Rafti |
Gitomer, Jeffrey H. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Customer satisfaction is worthless, customer loyalty is priceless : |
| Statement of responsibility, etc |
by Jeffrey Gitomer. |
| 260 ## - |
|---|
| -- |
Austin, Tex. : |
| -- |
Bard Press, |
| -- |
c1998. |
| 300 ## - |
|---|
| -- |
288 f. ; |
| -- |
24 cm. |
| 650 #0 - |
|---|
| -- |
Konsumatorët |
| 650 #0 - |
|---|
| -- |
Lojaliteti |
| 650 #0 - |
|---|
| -- |
Shërbimet ndaj konsumatorëve |
| 650 #0 - |
|---|
| -- |
Marrëdhëniet me klientë |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Item type |
Books |