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Gitomer, Jeffrey H.

Customer satisfaction is worthless, customer loyalty is priceless : by Jeffrey Gitomer. - Austin, Tex. : Bard Press, c1998. - 288 f. ; 24 cm.

ISBN: 188516730X

Subjects--Topical Terms:
Konsumatorët
Lojaliteti
Shërbimet ndaj konsumatorëve
Marrëdhëniet me klientë

Universal Decimal Class. No.: 331

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